Last updated: June 2026
Due to the nature of research compounds and to preserve product integrity and safety, all sales are final. We cannot accept returns once a product has shipped.
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery at hello@pepvela.com with your order details and photos of the issue. Verified damaged-in-transit or incorrect-item claims are eligible for a replacement or refund at our discretion.
We do not offer refunds or replacements for:
Approved refunds are issued via the original payment method where possible. Processing time may vary depending on the payment method used.
For packages marked delivered but not received, or lost in transit, contact us and we will assist in investigating with the carrier. Resolution is handled case by case.