Returns & Refunds Policy

Last updated: June 2026

1. Research Products Are Non-Returnable

Due to the nature of research compounds and to preserve product integrity and safety, all sales are final. We cannot accept returns once a product has shipped.

2. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery at [email protected] with your order details and photos of the issue. Verified damaged-in-transit or incorrect-item claims are eligible for a replacement or refund at our discretion.

3. Non-Eligible Claims

We do not offer refunds or replacements for:

• buyer's remorse
• ordering the wrong product
• improper storage or handling after delivery
• claims made after the 7-day window

4. How Refunds Are Issued

Approved refunds are issued via the original payment method where possible. Processing time may vary depending on the payment method used.

5. Lost or Undelivered Packages

For packages marked delivered but not received, or lost in transit, contact us and we will assist in investigating with the carrier. Resolution is handled case by case.

6. Contact

[email protected]